
How can we help you?
Frequently Asked Questions
Product Information
What is Wellvine™ Chardonnay Marc?
Wellvine™ Chardonnay Marc is
a new ingredient full of natural sweetness, flavanols, and beneficial
nutrients. It is also alcohol free. Freshly pressed grapes harvested right
after juicing are dried and milled, then carefully blended into the finest dark
chocolate. Our Chardonnay marc is sourced exclusively from the premium Coastal
and Mountain vineyards of Jackson Family Wines in California.
What is a flavanol?
Flavanols are a subtype of
flavonoids, compounds found naturally in many fruits and vegetables. They’re
also in plant products like wine grapes, tea, and chocolate.
Flavonoids are rich in
antioxidant activity and have been researched extensively for a variety of
health benefits. Including more flavonoids in your diet is a great way to help
your body stay healthy.
Is your chocolate single source?
We are not using a single source cacao at this
time. Our cacao is sourced primarily from West Africa and South America
and is covered by the Cocoa Horizons Certification program for
sustainability and social impact. (For more information visit https://www.cocoahorizons.org) The blended chocolate comes from Barry
Callebaut, who is the world’s premier supplier of fine chocolate.
What should I know about heavy metals and Vine to Bar Chocolates?
Vine to Bar chocolates are as safe as they are sustainable. We and our suppliers, including Barry Callebaut, regularly test to ensure that our chocolates meet all state and federal regulations, including Prop 65, regarding the presence of lead, cadmium, arsenic and mercury, often referred to as heavy metals.
Is your chocolate gluten free?
None of our ingredients
contain gluten, but we process on machinery where ingredients that contain
wheat are also processed. Therefore, we include the “may contain wheat”
statement on our packaging.
Does your chocolate contain soy or other possible allergens?
Yes, our chocolate contains soy,
and some flavors contain almonds. Since our products are processed in a
facility where tree nuts, peanuts, egg, wheat, and milk are present, it may
contain those allergens as well.
Is your chocolate Kosher and does it conform to Kashrut Law?
While our ingredients and manufacturing processes are of the highest quality, we are not at this time certified with Kosher labeling requirements.
Can I buy your charcuterie board?
Yes! You can find it in the Accoutrement section of our store.
Order and Shipping Information
How soon will my order ship?
Our policy is to ship all orders within one to
two business days and ground shipping typically takes around 3-4 days. However,
due to both the COVID 19 pandemic and high levels of online shopping, all major
shipping carriers have notified their customers that there may be a delay
of one- or two-days’ time after pickup.
How will I know my order has shipped?
When your order ships we will send you an email message with the Order Number, a Tracking Number, and other relevant information. If you don't receive your Shipping Notification email, please check your junk/spam folder to see if your email system placed it there.
Do you ship to Alaska or Hawaii?
Due to the delicate nature of our chocolate and the extra time required, we are unable to ship to Hawaii and Alaska.
I ordered two days ago. Why hasn't my order shipped?
Because of the perishable
nature of our chocolate, if you place your order close to a weekend or holiday,
we may delay shipping until the end of the weekend or holiday to ensure it
arrives in the best condition.
This
prevents the chocolate from sitting for an extended period in unfavorable
conditions. Please contact us at customer.service@vinetobar.com if
you have any questions.
How fast will my order arrive?
Please remember these are estimates, and your actual shipping time may vary. You may select between two types of shipping:
- Standard Shipping: Your order should arrive within 4 - 7 days after your order is placed.
- Expedited Shipping: Your order should arrive within 2 - 4 days.
Also, please see "I ordered two days ago. Why hasn't my order shipped?" for more information.
I live in a hot area. Won't my chocolate melt?
Our chocolate is held in
cold storage until it is ready to ship. We pack it in insulated boxes with
frozen gel packs to keep it as cool as possible. We've had great success
shipping to hot climates.But if you live in a
particularly hot area or are expecting unusually hot weather, it would be best
to choose Expedited Shipping to minimize the time in transit.
How do I adjust or cancel my order?
If you need to make any
changes to your order, please reply to your order confirmation email as soon as
possible. While we cannot guarantee that we will be able to change your order
once it has been placed, we will do our best to make requested order changes
while the order is still in process.
Once the order ships, we can
no longer adjust order items or re-route shipments. Please double check your
shipping address before placing your order. We also cannot be responsible for
lost packages due to an incorrect original address. If your order has been
returned due to an incorrect original address, we will gladly reship your order
to the correct address for an additional shipping charge.
My order was lost or damaged during delivery, or had the wrong items. What do I do?
Vine to Bar takes great care in making sure your
chocolate arrives to you in perfect condition. However, if you are dissatisfied
with what you have received, please email customer.service@vinetobar.com.
Company Information
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, and more. We also accept PayPal and Amazon Pay.
Where are you located?
Our headquarters is in Santa Rosa, CA but have representatives across the nation.
Where do you ship from?
Our chocolate is shipped from our cold storage facility near St. Louis, MO.
How do I open a wholesale account?
We would love to welcome you to the Vine To Bar
family! If you would like to sell Vine to Bar products in a retail location
such as a shop, cafe, or tasting room, please complete our Wholesale Application Form, and one of our
wholesale specialists will be in contact.